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Reporting Illegal Content Process

If content violates the law, the company will suspend its publication and notify the owner of the work to take corrective action. If the owner repeatedly submits work that violates the law, the company will suspend the owner's user account.

However, the company has developed a system to check and prevent content that violates copyright or inappropriate images and content on the platform. The company has appointed a team of experts to monitor, detect, and prevent any content violating copyrights or laws. In addition, the company has put in place mechanisms to enable reporting of suspected illegal content directly to the experts. Those who wish the company, as a service provider, to take action against content that violates the law can do so by notifying the company along with supporting evidence.

MEB Corporation Public Company Limited

99/27 Software Park Building, 8th Floor
Moo 4, Chaengwattana Road, Khlong Kluea
Pak Kret, Nonthaburi, Thailand, 11120

Telephone: 084-090-3148
(Every day from 9:30 AM to 7:30 PM)

E-mail: support@mebmarket.com or contact us
(24 hours a day)

The company will process and respond within 7 business days.

Content Presentation Classification

The company has criteria for categorizing content suitable for each user group, considering key factors for best-selling rankings, including sales volume, and essential factors for categorizing books that users may be interested in, depending on the relevance of the content to the users. The platform categorizes content into 3 types:

  • 1. General content accessible on the website.
  • 2. Content suitable for users aged 18 and over, symbolize by 18+.
  • 3. Content suitable for specific user groups, limiting display to only certain user groups, such as yearbooks

Classifying works depends on the team's examination and consideration of the works' content.

Regarding the ranking of e-books displayed on the website, the company has criteria for ranking presentations, considering key factors for best-selling rankings, including sales volume, and essential factors for categorizing books that users may be interested in, depending on the relevance of the content to the users. The platform categorizes groups into 6 types:

  • Bestsellers Ranked by current sales volume as the main factor.
  • New Arrivals Ranked by the order of book sales from the most recent to the oldest.
  • Promotions Only books with promotions are ranked by the end date of the promotion.
  • Free Distribution Only books available for free download, based on popularity as the main factor.
  • Rising Stars Only books labeled as Best Seller, Movie, and Award, ranked by the release date, from the most recent to the oldest.
  • Recommendations Books selected and ranked by the team.
User Care Measures

User care measures for those suffering damage from using the service comply with the company's policy.

If you have any problems with the digiral platform services, please contact:

MEB Corporation Public Company Limited

99/27 Software Park Building, 8th Floor
Moo 4, Chaengwattana Road, Khlong Kluea
Pak Kret, Nonthaburi, Thailand, 11120

Telephone: 084-090-3148
(Every day from 9:30 AM to 7:30 PM)

E-mail: support@mebmarket.com or contact us
(24 hours a day)

If the issue has not been resolved within the specified time frame, contact the ONLINE FRAUD AND COMPLAINT CENTER (1212ETDA) at hotline 1212 (24 hours) or email 1212@mdes.go.th for guidance and assistance with your complaint.